Support Services for Oracle Products

Technical Support Service:

We accept inquiries through the phone/website 24/7.
NEC Analysts certified by Oracle Corporation will take care of them.

Free Software Upgrade Service:

It is able to upgrade without additional license fee .
-Free Upgrades up to the latest version
-Patches for Oracle products
* There are some exceptions.

Information Service:

Information related to Oracle products is available.
-Registered customers can obtain more details through websites.

We accept inquiries through the phone/website 24/7.

All of our Techinical Support Analysts are experts, certified by Oracle Corporation.

NEC Oracle Response Center has frequently been stationing our Analysts in support team of both Oracle Corporation U.S and Japan. That's why we can work close with them.

Inquiry's priority and severity levels

We should handle your inquiries classifying into the following defined severity.
We'll do our best to solve higher severity issues with higher priority.

Priority	Severity	Detail
	Severity1	The production environment is unavailable or so severely impacted that it's impossible to continue working. The whole business is badly affected. The operation is mission critical to the business and the situation is an emergency. "Severity 1" has one or more of the following characteristics: Data Corruption A critical function is unavailable. System hang causes unacceptable/indefinite delay for resources or performance. System crash. Even after restart the system, that situation cannot be changed.
	Severity2	You experience a severe loss of service.  Important features are unavailable with no acceptable workaround.  However, operations can continue in a restricted method.
	Severity3	You experience a minor loss of service.  It causes you inconvenience and workarounds are required to restore functions.
	Severity4	You experience no loss of service.